Contact information
Contact Information
Jesie-London is operated by Gravez, Sam (Company nr. 0792.484.060), headquartered in Aalst, Belgium. We are committed to providing fast, reliable, and transparent customer support for every order placed through our store.
How to Reach Us
📧 Email: info@jesie-london.co 📞 Phone: +44 7418316301
Customer Service Hours: Monday to Friday: 9:00am – 9:00pm (GMT+1)
Saturday & Sunday: Closed
We aim to respond to all inquiries within 24 hours on business days. Emails received outside business hours will be handled the next working day.
What We Can Help You With
Our customer service team is available to assist you with:
- Order status & tracking
- Returns, exchanges & refunds
- Damaged, defective or incorrect items
- Shipping delays or customs-related questions
- Product information & sizing
- Payment & billing inquiries
- Any other questions or concerns
Response Time Commitment
| Channel | Response Time |
|---|---|
| Within 24 business hours | |
| Phone | During opening hours |
We do not offer support via social media direct messages. For the fastest response, always contact us via email or phone.
Company Information
Store name: Jesie-London
Company name: Gravez, Sam
Company nr: 0792.484.060
Warehouse Address: 109 Lancaster Gate, Londen, Engeland
Our Commitment to You
At Jesie-London, customer satisfaction is our top priority. Every inquiry is treated with care and urgency. If your issue has not been resolved within 3 business days, please reply to your original email thread and your case will be escalated to our senior support team.
We are fully committed to resolving every issue quickly, fairly, and professionally.